1. Introduction

At Global EBook Publishing LLC, your privacy matters. We are committed to protecting your personal information and ensuring it is handled with transparency, care, and responsibility. This Privacy Policy explains how we collect, use, store, and share your information when you interact with us through our websites, SMS messaging, email communications, or related services. This policy aligns with applicable US and Canadian regulations, including 10DLC TCR compliance.

2. Information We Collect

Personal Information

When you sign up for our services, request information, subscribe to communications, or engage with us, we may collect:

• Your name
• Email address
• Phone number
• Mailing address
• Other contact or account-related details

Usage Information

We may also collect non-identifiable data related to your interactions with our website and communications, such as:

• IP address
• Browser and device information
• Pages visited
• Interaction patterns
• Cookies and tracking data

3. How We Use Your Information

Communication

We use your information to:

• Send SMS and email updates
• Deliver promotional offers, announcements, and service notifications
• Provide communication based on your subscription preferences

Service Delivery

Your information enables us to:

• Manage your account
• Provide customer support
• Fulfill product or service requests
• Ensure efficient operation of our services

Improvement & Analytics

We may analyze user behavior to improve our website, enhance customer experience, and refine our offerings.

Legal Compliance

We may use your information to comply with applicable laws and industry regulations, including 10DLC TCR rules for SMS communication.

4. Sharing Your Information

Service Providers

We may share your information with trusted third-party partners who help us deliver services (e.g., marketing platforms, payment processors, hosting providers). These partners must protect your data and use it only as instructed.

Legal Requirements

We may disclose information when required by law, such as:

• Court orders
• Subpoenas
• Government or regulatory requests
• To protect our legal rights, property, or users

5. Opt-In and Opt-Out

Opt-In

By providing your phone number or email and confirming your subscription, you consent to receiving SMS and email communications from us.

Opt-Out

• To stop SMS notifications, reply “STOP” to any message.
• To unsubscribe from email communications, click the “unsubscribe” link within any email or contact us at support@globalebookpublishing.com

6. Data Security

We use industry-standard safeguards to protect your personal information from unauthorized access, misuse, disclosure, or alteration. These measures include:

• Secure servers
• Encryption protocols
• Firewalls
• Regular security audits and assessments

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You may request to:

• Access your personal data
• Update or correct information
• Delete your data
• Restrict or stop data processing (subject to legal limitations)

For privacy requests, contact us at support@globalebookpublishing.com

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect new practices, legal requirements, or operational updates. The latest version will always be posted on our website. We encourage you to review it regularly.

10. Consumer Data Safety Measures

Your privacy and security are our top priorities. We do not sell or share your personal contact information with third parties for unrelated purposes. All information you provide is used strictly to understand your needs and deliver our services effectively.

To safeguard your security:

• We never authorize our staff to collect sensitive information such as credit card details.
• Do not share financial or confidential data with any representative unless explicitly instructed through secure channels.
• Any sharing of such information is at your own risk, and the company will not be liable for misuse.

Your project or manuscript may be securely reassigned to one of our global production teams for quality delivery. Each team member is bound by a strict Non-Disclosure Agreement (NDA) to protect client confidentiality.

11. Pseudonym Policy

We maintain a pseudonym policy for operational efficiency and customer ease.

• Using consistent pseudonyms helps ensure you always feel connected to a single, familiar point of contact-even when internal assignments change.
• As our staff comes from diverse cultural and geographic backgrounds, pseudonyms provide a standardized communication experience across the organization.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

support@globalebookpublishing.com +1 (323) 201-2948